06/ 1/2005
Dell's customer support talks trash
Post @ 23:57 in Business - China's Affairs
The story has been widely reported by Chinese media, which makes huge reaction over China’s internet and blogosphere.
A Dell account manager named “Chris” sent an email to a customer saying that sales of IBM machines are “directly supporting/funding the Chinese government.” The picture below are the original Email send by DELL’s salesman:
“DELL - an unacceptable Corporation in China” A special report to this incident on BlogChina (in Chinese)
BingFeng’s blog have more details regarding to this incident.
No wonder, the nationalists in China will call for a boycott of DELL products in the coming next. The Email not only damaged DELL’s corporate image in China but also destoried their customer relatioships. Not even to say that will cost their millions of dollars marketing budget to rebuild their branding, Companies make such a mistake are awful!
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