Archives - June 2005

06/ 1/2005

Dell's customer support talks trash to Lenovo

Post @ 23:57 in Business - China's Affairs

The story has been widely reported by Chinese media, which makes huge reaction over China’s internet and blogosphere.

A Dell account manager named “Chris” sent an email to a customer saying that sales of IBM machines are “directly supporting/funding the Chinese government.” The picture below are the original Email send by DELL’s salesman:

“DELL - an unacceptable Corporation in China” A special report to this incident on BlogChina (in Chinese)

BingFeng’s blog have more details regarding to this incident.

No doubt, the nationalists in China will call for a boycott of DELL products in the coming next. The Email not only damaged DELL’s corporate image in China but also destoried their customer relatioships. Not even to say that will cost their millions of dollars marketing budget to rebuild their branding, Companies make such a mistake are awful!

Tags: china, dell

193 Comments

Innovation Run rampant

Post @ 23:22 in Business - Innovation - Search Engines

From a recent interview, Google’s CEO Eric Schmidt talked about the enterprise innovation strategy inside Google.

“We prefer them to run rampant,” said Schmidt. “The most clever ideas don’t come from the leaders, but rather from the leaders listening and encouraging and kind of creating a discussion,” he said. “Wander around … and try to find the new ideas.”

Google encourages its engineers to spend 20 percent of their time on “something of the engineer’s own choosing,” with the idea that focusing resources on activities that are not directly related to the company’s core business will ultimately lead to new discoveries

The open source community has been particularly adept at attracting some of the “best and brightest of new talent,” in part because it is an international phenomenon, Schmidt said. “I know this is a shock, but not all the best programmers are sitting here in California,” he said.

Tags: business, google, innovation

2312 Comments